HP Printers offer a host of amazing features to help users meet their daily printing needs. One of the best thing about HP is that their products are compatible with most operating systems and devices. However, it is not uncommon for this printer to encounter errors. There are some errors that are minor but there are some errors that are more advanced for which you need to call the HP Printer customer care number and ask an expert for additional technical support so as to troubleshoot the problem.
This article explores one of the most common issues occurring in HP products when it comes to system updates. Many users report that their HP scanner suddenly stops working immediately after they have updated the Windows software on their computer. The ‘Scanner Failure’ error prevents users from scanning and uploading pictures or documents onto their computer. If you have encountered this sort of error right after updating to Windows 10 then you can try the troubleshooting steps mentioned below to try and fix the scanner.
How to rectify ‘Scanner Failure’ in HP Printer
The Windows 10 updates do not support all HP Printer and Scanners. If you find that your scanner is giving trouble after the system update just use these steps to fix the HP error:
Reset HP Printer
Very often simply resetting your printer is enough to clear most of the error that is causing the problem. And the best part is, resetting the printer is not even that complicated, just go through the steps mentioned below:
- Leave the printer on and remove all the cables
- Gently disconnect the power cord from the power supply
- Wait for about a minute or so and reconnect the cables
- Attach the power cable and turn the printer on
If you do not see any indication of the error message then go ahead and give the command to scan a fresh document. If the scan does not go through then proceed to the next step.
Check the functionality of your scanner bar
It is often the scanner bar that is the main culprit behind a failed scan. You can follow the steps given below to check the functionality of the bar:
- Leave the lid open and scan a demo document
- If you see the scanner light move then run the scan fix tool and reinstall the printer driver
- If the scanner light does not at all you will have to contact customer support
If these solutions do not resolve the scanner failure then it is probably because there is a deeper problem in the hardware or the printer software. The best thing to do in this case is to reach out to a certified technician through the HP Printer technical support number. This helpline is active 24 hours a day so that you don’t have to halt your work just because the scanner is not working. The HP experts available will be able to give you the best and quickest solution to troubleshoot the error so that you can continue using the scanner.